Booking is separate from paying
Choose the service, date and time in Benin time, then send a request from your account. It appears in your dashboard. The provider can accept it without a deposit; wait for confirmation before treating the appointment as arranged.
A listed price helps you understand the offer. For a customised service or a price marked “from”, confirm the total amount and inclusions in your conversation. VilaWa does not set a required deposit amount for booking.
Agree any deposit together
If you and the provider choose a deposit, agree the amount, when it will be paid and the remaining balance. Ask what happens if the appointment is rescheduled, cancelled or the service changes.
Keep those terms in your messages. VilaWa does not guarantee an automatic refund of a direct transfer. Any refund must be agreed with the person who received the payment.
Using the provider’s Mobile Money number
Providers can add a Mobile Money number and their MTN or Moov operator to their profile. When these details are provided, VilaWa displays them so you can copy the number. It may be different from their contact phone number.
Make the transfer through your Mobile Money app or menu, following your operator’s instructions. Confirm the details with the provider and check the recipient and amount before approving. VilaWa does not initiate the transfer, collect the money or automatically confirm receipt.
After a transfer, keep your receipt and ask the provider to acknowledge it. The appointment status is not proof of payment.
Booking from abroad or without Mobile Money?
You can send a request and receive confirmation without Mobile Money. Explain your situation to the provider and agree on a suitable payment method and timing. Do not assume they accept bank cards: ask which methods they offer.
VilaWa’s booking flow does not collect card deposits. That does not prevent you from sending a request. Payment for the service and any optional deposit remain a direct agreement between you and the provider.
Check your arrangements
VilaWa messaging lets you revisit the details you discussed. If you cancel, use your dashboard and separately discuss any direct payment already made with the provider.
- Has the provider accepted the appointment?
- Are the location, Benin time and service clearly specified?
- Have you agreed the total price and any additional charges?
- Was any deposit chosen voluntarily, with written terms?
- Do you know whom to contact if your plans change?
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